TERMS AND CONDITIONS

1 Introduction

If you subscribe to our digital content you agree to be legally bound by this contract.

2 Information we give you

2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information, set out below, before a legally binding contract between you and us is made.

2.2 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once you have accessed or downloaded any of the digital content.

2.3 This is a summary of some of your key rights. For detailed information from Citizens Advice, please visit www.citizensadvice.org.uk or call 0808 223 1133.

2.4 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3 Your privacy and personal information

3.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

4 Subscribing to digital content

4.1 You subscribe to our digital content on our site. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.

4.2 Before you place your order, you must check that the hardware and software requirements of your computer or device mean that you can download the digital content.

4.3 We may contact for the following reasons:

4.3.1 the digital content is unavailable;

4.3.2 we cannot authorise your payment; or

4.3.3 there has been a mistake on the pricing or description of the digital content.

5 Permission to use the digital content

5.1 When you buy the digital content and it is downloaded, you will not own it. Instead we give you permission to use it (also known as a ‘licence’) for the purpose of you using it according to this contract.

5.2 The digital content:

5.2.1 is personal to you. You can use it wherever you want in the world but only if you comply with local laws;

5.2.2 is non-exclusive to you. We may supply the same or similar digital content to other users;

5.2.3 may not be:

(a) copied by you;

(b) changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);

(c) combined or merged with, or used in, any other computer program; or

(d) distributed or sold by you to any third party; and

5.2.4 contains information which is owned by us and/or third parties. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.

5.3 Except where you have permission to use the digital content, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it.

6 Payment, renewal and cancellation

6.1 Our digital content is sold as a monthly plan. Each plan includes a set allowance of spoken practice minutes and video mock interviews for each billing month, as shown on our site when you subscribe. Prices are shown at checkout in the currency selected and are taken in advance at the start of each billing month.

6.2 Your plan renews automatically at the end of each billing month and your payment method is charged for the next month, until you cancel. You can cancel at any time from the Billing section of your account. Cancellation takes effect at the end of the billing month you have already paid for, and you keep access until then. We do not refund part-used months.

6.3 Any unused allowance does not carry over from one billing month to the next.

6.4 You can change plan at any time. The new plan and its price apply from the start of your next billing month. Until then your current plan continues unchanged.

6.5 Top-ups are one-off purchases of extra minutes or video mock interviews. They are added to the billing month in which they are bought, are used before you are asked to buy more, and expire at the end of that billing month. They are not refundable once bought.

6.6 We may change our prices. Any change applies from your next billing month and we will tell you before it takes effect, so you can cancel first if you wish.

6.7 A free demo session, where offered, is provided without charge and does not start a plan.

7 End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

8 Disclaimer and Limitation on our liability

8.1 If you choose to use the our site and digital content, you do so at your sole risk. The site and digital content are provided on an “as is” basis, without warranty of any kind, either express or implied besides those implied at law. We make no warranty that the site and digital content will meet your requirements or be available on an uninterrupted, secure, or error-free basis and we make no guarantee as to the accuracy, timeliness, truthfulness, completeness or reliability of any digital content.

8.2 The digital content is intended for medical school interview preparation and practice by applicants and candidates; however, it is your responsibility to make your own decisions and judgments and to independently verify any information that you may choose to rely upon from the digital content. It is not medical advice, clinical guidance, or a guarantee of admission or interview outcome.

8.3 Except for any legal responsibility that we cannot exclude in law or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

8.3.1 losses that were not foreseeable to you and us when the contract was formed;

8.3.2 losses that were not caused by any breach on our part;

8.3.3 business losses; or

8.3.4 losses to non-consumers.

9 Third-party rights

No one other than a party to this contract has any right to enforce any term of this contract.

10 Disputes

10.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the digital content you purchased, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.

10.2 The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

10.3 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.